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14 DAYS

RETURN & EXCHANGE

DESIGNED IN DENMARK
CUSTOMER SERVICE

9.00AM to 3.00PM

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GOOD VIBES

GOOD VIBES

  • We believe in children’s power to make the world a better place, and to do so they must be treated with respect. All kids are cool, and we want to encourage them to love themselves and the world around them.

  • We want to give children the freedom to choose clothes that match their personality and mood, and to inspire them to be strong and confident. It is important to us that all our materials and fittings make the children feel comfortable and give them freedom to play and grow.

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Do you need help? Maybe you can find your answer in our FAQ. 
Otherwise do not hesitate to contact us.

 Phone: +45 61 28 30 23

 Mail: shop-thenew@luxkids.dk

Opening hours for customer service
Mon - Fri 9.00AM to 3.00PM

LUXKIDS ApS
att. THE NEW
Løversysselvej 3C
7100 Vejle
cvr. 37284408

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FIND THE RIGHT SIZE

If you are in doubt about which size fits the child, use our indicative size guide. By measuring the child, you can quickly find the size that will fit.

THE NEW - GIRL

SIZE(CM) 3/4 5/6 7/8 9/10 11/12 13/14 15/16
HEIGHT 98-104 110-116 122-128 134-140 146-152 158-164 170-176
CHEST 56 60,5 64 71 78 82,5 85
WAIST 54,5 56 58,5 61,75 65,5 67,25 69
HIPS 60 64 70 77 84 88 92
INSEAM 45,5 52 59,25 65,75 71,5 77,5 78,5

THE NEW - BOY

SIZE(CM) 3/4 5/6 7/8 9/10 11/12 13/14 15/16
HEIGHT 98-104 110-116 122-128 134-140 146-152 158-164 170-176
CHEST 56 60,5 64 71 78 86 89
WAIST 54,5 56 58,5 63,5 68 73 76
HIPS 60 64 70 75 81 89 93
INSEAM 45,5 52 59,25 65,75 70,5 76,25 82


THE NEW - BABY

SIZE(CM) 0M 3M 6M 9M 12M 18M 24M
HEIGHT 56 62 68 74 80 86 92
CHEST 39,5 43 45,5 47 49,5 51 52,5
WAIST 40 43 45 46,5 49 50 50,5
HIPS 37 42 44,75 47,5 50 51,5 53
INSEAM 19,25 21,75 24,25 27 31,25 34,5 38
Size guide
1 HEIGHT:

From the top of the head to the floor.

2 CHEST:

Around the fullest part of the neck, at the base.

3 WAIST:

Around the narrowest part of the waist.

4 HIPS:

Around the widest point of the hips.

5 INSEAM:

From the crotch to the floor.

INTERNATIONAL DELIVERY

Sweden

If you order delivery to an address in Sweden, we will ship your parcel with GLS. The delivery time is approx. 2-4 weekdays, and your parcel will typically be delivered Monday – Friday. Please note that during sale periods, the delivery time may be delayed. 

You have the following delivery options:

  • GLS to parcel shop - 14 euro
  • DHL EXPRESS EU (1-2 days) - 24 euro

Other countries

We deliver to the countries listed below, and the parcel will be shipped with UPS to countries in Europe and with DHL to all other countries. The delivery options and costs vary depending on the country, and the price is calculated and presented at checkout.

Note! If you are located outside EU and Norway, local customs duties and taxes may be imposed upon delivery of your order. These costs are not covered in the prices presented on this web shop. Please check your local import regulations for more information.

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Greenland
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxemburg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

RETURNS

When you shop at www.thenew.nu, you have the right to withdraw from the contract within 14 days af receiving the order and then return the good(s) to us. 

NOTE! Your withdrawal / return right on orders placed in November and December is extended until the 15th January.

To exercise your right of withdrawal, you must do the following:

  1. Print the return note and put it in your return parcel.
  2. Send your return parcel with delivery at LUXKIDS ApS, att: THE NEW, Løversysselvej 3C, 7100 Vejle, Denmark. 

Note! You must bear the costs of returning of the good(s) and find a return label yourself. We do not accept parcels sent with cash on delivery (COD), to a parcel shop, or by personal handover at our location. 

 

EXCHANGE FOR ANOTHER

If you want to change to another size, colour or style, please return the item(s) you do not want and place a new order. 

If you return all of your order, we will refund the costs of delivery* on your original order. The return cost must be covered by you.

 

REFUNDING

We will reimburse you all payments received from you, including the costs of delivery*, no later than 14 days from the day we receive the return parcel at our warehouse.

We will carry out such reimbursement using the same means of payments, as you used for the initial transaction, unless you have clearly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

 

*Local customs duties and taxes not included.

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